Refund Policy

1. Overview

At GamesTurkeyAcc, we strive to deliver high-quality digital products. Due to the nature of digital goods, our refund policy is designed to be fair to both our customers and our business. Please read this policy carefully before making a purchase.

Last updated: July 17, 2026

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Defective Product: The digital product you received is defective, corrupted, or not as described on our website.
• Non-Delivery: You did not receive your product within 24 hours of successful payment.
• Wrong Product: You received a different product than what you ordered.
• Account Issues: The account credentials provided do not work or are inaccurate (must be reported within 48 hours of delivery).

3. Non-Refundable Cases

The following situations are not eligible for a refund:

• Change of Mind: Refunds are not issued simply because you changed your mind after purchase.
• Already Used Products: Digital products that have been accessed, downloaded, activated, or partially used.
• Account Bans/Suspensions: Refunds are not provided if an account is banned or suspended due to violations of the third-party platform's terms of service after successful delivery.
• Failure to Read Description: Refunds are not granted if the product was accurately described but did not meet your personal expectations.
• Shared Accounts: Once shared account credentials have been delivered and verified working, no refund will be issued for security reasons.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@gamesturkeyacc.com with your order ID and a detailed description of the issue.
2. Provide Evidence: Include screenshots or screen recordings showing the issue (e.g., error messages, defective product).
3. Wait for Review: Our team will review your request within 24-48 business hours.
4. Resolution: If approved, we will process your refund to your original payment method or offer a replacement product, at our discretion.

5. Refund Processing

• Payment Method: Refunds are issued to the original payment method used for the purchase.
• Processing Time: Depending on your bank or payment provider, refunds may take 5-10 business days to appear in your account.
• Cryptocurrency: For crypto payments, refunds are processed in USDT to the wallet address provided by the customer.
• Partial Refunds: In some cases, partial refunds may be offered if only part of the order is defective.

6. Replacements

In many cases, we offer a free replacement instead of a refund if the product is defective. This is often faster and more convenient for the customer. Our support team will discuss replacement options with you during the review process.

7. Chargebacks

8. Contact Us

If you have any questions about our refund policy, please contact us: